“TOLLFREENUMBERS.COM OVERCOMES DYSLEXIC CUSTOMER”

That is the headline that I’d write for Bill and Rita. You see, I got a great tollfree number from them and it was time to implement it, I put down the wrong number. If it weren’t for their patience and help it would have been a real problem.

We went back and forth a couple of times with a virtual call forwarding service I had joined. While the new tollfree number is being ported (transferred to be a direct number rather than ringing forward) the service assigned me a temporary number so the tollfree number could forward calls to me. Everything seemed okay. However, after a couple of days I tested the service’s forwarding number. It was working. The new service was working. But the tollfree number was ringing into an intercept that said the number was “no longer in service”.

That started our journey: I shot off an email to Rita… she replied she would have it working in a couple of hours… I tried the next day but it still wasn’t working. I shot off an email to Bill. He and Rita both wrote back and said it was working from New York and New Jersey. I tried the tollfree number from a New York phone but it still wasn’t working… so I wrote to them saying, “I keep dialing 888-807 and the rest of the number.

Shortly thereafter I got an email reply from Rita suggesting that the number I purchased was 888-708 not 888-807.

Hmmmmm, I sheepishly dialed the correct number and through some miracle it worked :-/

So, if you have configuration problems with a TollFreeNumbers.com number and if you are dyslexic, as I am, have someone else in your office dial your new number. :-)

My thanks to Rita and Bill for their patience with me.

Thanks again,
Steve Campbell, an embarrassed but satisfied customer

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