Testimonal #1744. Posted 05/29/2008

“compliment you for your customer service”

I just wanted to compliment you for your customer service that was provided by Rita, when I had questions regarding the internet transaction that I was attempting. Rita very patiently worked with me to finalize my transaction, and when I had a follow-up issue with the ring to ANI being incorrect, I was again able to speak with Rita, who resolved the issue while we were on the phone, and she advised that she had credited the duplicate transactions that I had made, as well as providing other tips for working with your website.Erickson Retirement Communities based in Baltimore County, Maryland

Thank you very much.

Jeff Selby
Telecommunications Manager
Erickson Retirement Communities

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    That is the headline that I'd write for Bill and Rita. You see, I got a great tollfree number from them and it was time to implement it, I put down the wrong number. If it weren't for their patience and help it would have been a real problem.


    We went back and forth a couple of times with a virtual call forwarding service I had joined. While the new tollfree number is being ported (transferred to be a direct number rather than ringing forward) the service assigned me a temporary number so the tollfree number could forward calls to me. Everything seemed okay. However, after a couple of days I tested the service's forwarding number. It was working. The new service was working. But the tollfree number was ringing into an intercept that said the number was "no longer in service".

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    My thanks to Rita and Bill for their patience with me.

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