Testimonial 1528 out of 1850
I like your service very much. It even rings calls to my cell#. This will be able to keep my family privacy. Thanks again and have a great day!
JOHN THOMAS
AIR CHICAGO TRAVELS
Testimonial 1828 out of 1850
I want to thank you for going the extra mile to make sure that my toll free number transferred correctly. Through your service, I got a fantastic number (TO-MY-MEMOIR) that will be great for my autobiography business. I had some problems when I tried to transfer the number to PNG, but with your help, the number is working now. I appreciated the advice that you gave in your website, and found the whole process to be much easier than I had expected. I would definitely recommend you to anyone who is looking to get a toll-free number.
Thanks again,
Trudy Ohnsorg
LegacyBiographic.com
Testimonial 1421 out of 1850
Bill always gives me prompt and helpful service. I've purchased three numbers from him and have had a positive experience every time. Thanks Bill!
Jim Winsor
Arvada Home Sales
Testimonial 1459 out of 1850
Your Keyword Lookup tool was very helpful in finding the perfect number for our upcoming advertising campaign. We were impressed with your availability and consulting tools.
Premier National Realty Group
www.pnationalrealty.com
Testimonial 1571 out of 1850
Ordering from your site was so easy. Even when I had to make changes to the number twice, it was done quickly and without issue. The folks in customer service were very helpful and knowledgeable, and I received responses to my emails very promptly.
Thanks again!
Karin Gilbert, Development Associate
Watt Companies
Testimonial 221 out of 1850
Your concise direction quickly brought me to the solution of my Toll-Free dilema. You are one of a kind in this money hungry environment. Thanks
Jim Fonner
ParknPool Corp
Testimonial 1077 out of 1850
Let's face it - finding an 800 number that you like with the services you need at the price you are willing to pay is hard! At least that is what I thought before I found TollFreeNumbers.com - one of Bill Quimby's incredibly helpful and informative websites specifically created for this purpose.
I visited no less than a dozen 800 number sites. After several dozen e-mails (mostly from salespeople - not customer service reps), many phone calls and several hours of research and number searching I learned that most services will only "rent" you an 800 number for a high monthly fee AND with a very high per minute rate! Within seconds of visiting TollFreeNumbers.com I determined that we could OWN the exact same number for less than the other services were offering per month AND with a per minute rate that was 70% less than the competition! Our new number was up and running in LESS THAN 10 MINUTES.
Mr. Quimby's expertise and TollFreeNumbers.com's great customer service and amazing value make this the ONLY service any sane person would use when searching for that new 800 number. Thank you, Bill Quimby!
Sincerely,
Dr. Kenneth D. Erickson
OCSpinalDecompression.com866-99-OCSPINE
Testimonial 1304 out of 1850
I thought it was too good to be true...but your quick response and set up got my new business up and going. As a "start up operation", getting all of the business elements to mesh at one time can be a real challenge. By reserving and activating my "vanity 877 number", I could get my advertising, packaging, business cards, and promotional graphics ordered and underway. That's critical and a big step forward. I only ran into a slight glitch in transferring the 800 service to my phone company; I don't think they understood your business. But a quick scan of your websites trouble shooting guide answered any questions they had and we're up and running. Thanks again and we'll call on you soon, when we expand!
Kent
877 AT AMPTOPPERS.
http://www.amptoppers.com
Testimonial 507 out of 1850
We would like to thank you for your help with 877-RUG-MALL.
This is our 3rd 800 number that we have purchased from your Company and feel very confident in saying you are the BEST At what you do. Thanks for the help.
Marc Henderson, President and CEO
RugMallOnline.com
Testimonial 1297 out of 1850
Thanks for all your help and taking all my phone calls regarding getting my new 800 # going. You have been a great helpand as I said before you know more than anybody I have spoken with at various venues. Thanks again Bill for all your help! Hopefully I will not have to bother you again!
All good wishes,
Denise Schafer
dsschafer@msn.com
(3 votes, average: 3.33 out of 5)
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Jason H. (1 comments.) says:
January 6, 2008 at 1:16 pm
Thanks for your help coming up with great numbers. Alas in business though the headaches never cease and I am faced with yet another predicament, and while I don’t know you maybe a little bit of sharing might help with some solutions.
We use vonage for our Business VOIP, we were one of the FIRST of the revolution a few years back, and aside from the fact their customer service reps don’t speak English, they sometimes bill false charges or bill on dates when not authorized, their excessively annoying “one time activation fee” on all their services, they are a good provider.
OR WERE,
As you can already probably imagine I spoke with vonage tonight to ask if I could get “any” 800 number, and in broken English the woman said “I am sorry sir the system will not allow that” so that’s ok I said, what if I BOUGHT a number (like from you bill) and then attached it to my account, she said after five more minutes of pandering that “ they could not switch 800 numbers from other telephone providers” and then after 25 more headache filled “I do not understand you” minutes, she finally realized I would “own” the number and it wasn’t being SWITCHED from anywhere.
Needless to say the call ended when I realized that these people would not be able to “get with the times” and in fact the rep even admitted that, that we are probably leaving their service very soon, now the question is do you know or anyone know of a provider that can handle our office voip (our requirements are basically a few extensions, fax switching, 800 number, local line number to which the 800 number can be virtualized, and of course virtual “numbers” for other regional offices)
I googled some of this but met a wall, any thoughts however remote would be great, if I can nail down who our next provider is going to be, all I got to do is sit down with my marketing gal and find a number on your list to buy from your service.
Thanks so much for your time bill
Bill Quimby (257 comments.) says:
January 6, 2008 at 2:45 pm
Hi Jason,
I liked the way you described your experience. I agree it is usually frustrating dealing with most voip companies (not just Vonage) for toll free service. Fortunately you really don’t have to talk to vonage at all, or change your service with them at all either. You don’t need to use the same carrier that provides the local line to get toll free calls to the local line any more than you do for regular local calls. If only other vonage customers could call your vonage phone it wouldn’t be very good or make much sense.
There are actually several reasons why you probably shouldn’t use the same company for your toll free service that you do for the local lines. One of them is definitely that the companies providing most local lines never seem to be very easy to deal with, nor are they even the cheapest. They actually tend to be more expensive (because companies never seem to be more competitive than they need to be) and worst of all, they usually impose restrictions such as needing a business line or being unable to change the ring to number to your cell phone or your assistant’s phone when you need to, if they’re not from the same phone company. There’s absolutely no reason for those things, or why Vonage couldn’t provide toll free service. It’s just their own attitudes and self imposed restrictions.
Enough about that though, because I usually find it’s much easier to just go around difficult people or companies than to convince them they are wrong or educate them. I try to be a good ambassador and help people but there are just too many of them and too little time to spend it fighting with people like that. So the best solution is to simply use another company for the toll free service. It will cost you less. It won’t affect your local lines or equipment at all, and if you change phone companies which you may still do from the sounds of it in the future, you don’t need to change the toll free number. People sometimes think it’s an advantage to have everything on one bill, but that is easy to do. Just put the bill for the toll free service on your credit card and although you’ll still get a bill, you won’t have to write a separate check. This actually gives you more control than if you used one company for everything, which is actually called putting all of your eggs in one basket. And there is honestly nobody that’s the best at everything in any industry.
Each company has different strengths so I try to give customers flexibility and also to refer people to the best solution for their situation. In this case PNG is usually the best for going to a cell phone or voip service or even a very small rural phone company (these are all Tier C). All you need to do is fill out the form we send you with the toll free manual for PNG (the last page in the toll free manual) and fax it in. For them I would also include a copy of your current phone bill in your name too, since that makes it easier and faster to go through credit. By the way, if you use my form instead of going through PNG on your own, it’ll also get done usually in two days instead of two weeks too.
I hope that helps. Let me know if you have any questions or need any help with anything else and have a nice weekend!
Toll Free Service to a VOIP number at TollFreeNumbers.com says:
August 6, 2008 at 8:01 am
[…] Voip companies stick their head in the sand (2) […]
Todd Thompson (1 comments.) says:
November 19, 2008 at 12:24 pm
Bill,
It is interesting to hear about challanges with VoIP providers. I just recently got involved in this industry and I am learning more everyday.
Have you had any experience with ACN regarding 800 numbers?
Thanks .. look forward to your reply.
Todd Thompson
Bill Quimby (257 comments.) says:
November 19, 2008 at 1:42 pm
I don’t know much about ACN in terms of a VOIP company. I knew an MLM that was connected to Qwest with that name several years ago, but haven’t heard about them in years.
We’re working on a provider directory though which may help get more information on options like that soon.
Bill.