Toll Free Providers

User rating
 
1.5 (1)

Basic Info

Phone People has been one of the companies that we warned people about since it was Toll Free Live (at which ironically you could never reach a live person). Now it's part of J2 which we definitely warn people to stay far away from.
Toll-Free Only
Yes
Ring to a Cell Phone
Yes
Claims Ownership of #'s
No
Number of Employees
2000
Basic Info Link
www.phonepeople.com
Cheapest Rate Per Min
3.90 cents per minute
Address
P.O. Box 22500, San Diego, California, USA, 92192
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Affiliate Link

Services

Toll-Free Only
Yes
Ring to a Cell Phone
Yes
Enhanced Voicemail Services
Yes
Enhanced Voicemail Features
Manage your service via our web interface "One touch" return calls to caller ID on voice mail Informational messages via Voice-On-Demand Auto attendant ("press 1... press 2...") Call Announce / call screening / callers speak name Call forwarding (uses 2 billable minutes per minute connected) Dedicated toll free number (no sharing numbers) Different "ring to" phone number for each extension Each extension takes calls only during allowed days and times Email, pager, or cell phone message alerts1 Large message storage capacity Music on hold Non-blockable Caller ID Notification of caller's phone type & phone company Receive voice mail via WAV email1 Require passcode before the call is transferred Update "ring to" number online or via phone View call reports anytime on our web site Voice mail Your own promotional message on hold
Local Phone Service
No
Dedicated
No
Shared Use
No
Internet
No
VOIP
No
Commercial/Business Only
No
Wholesale Only
No
Pre-paid Cards
No
Affiliate Link

Rates

Claims Ownership of #'s
No
Cheapest Rate Per Min
3.90 cents per minute
Rates Available Online
Yes
Cheapest Monthly Fee
$9.99
Billing Increment
1 minute
Sells Bundles of Minutes
Yes
Unlimited Plans
Yes
Notes on Rates and Plans
All their plans have large bundle requirements. Bundles are used to get customers to sign up for more minutes than they need and should be avoided. Unlimited are also big traps. (You can tell because they won't transfer an existing number in for the 'unlimited' plan, because they want you to be trapped with them!)
Affiliate Link

Website

Last Update
2009-08-03
Website Summary/Description
Plays a message, then accepts incoming voice mail messages. They also have Voice Mail, Non-blockable Caller ID, Large 200 Message Storage Capacity, Notification of caller's phone type & phone company.
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http://phonepeople.com Listed
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Transfer Info

RespOrg ID(s)
EKL
Affiliate Link

Contact Info

RespOrg Trouble Number
323-817-3220
Customer Service Email
Customer Service Number
800-510-5500
Customer Service Hours
24/7
Wait-time to Reach Live Person
2 min
Menu Buttons to Reach Live Person
menu press 2 for customer rep
Affiliate Link

All

Phone People has been one of the companies that we warned people about since it was Toll Free Live (at which ironically you could never reach a live person). Now it's part of J2 which we definitely warn people to stay far away from.
Toll-Free Only
Yes
Ring to a Cell Phone
Yes
Claims Ownership of #'s
No
Number of Employees
2000
Last Update
2009-08-03
Basic Info Link
www.phonepeople.com
Enhanced Voicemail Services
Yes
Enhanced Voicemail Features
Manage your service via our web interface "One touch" return calls to caller ID on voice mail Informational messages via Voice-On-Demand Auto attendant ("press 1... press 2...") Call Announce / call screening / callers speak name Call forwarding (uses 2 billable minutes per minute connected) Dedicated toll free number (no sharing numbers) Different "ring to" phone number for each extension Each extension takes calls only during allowed days and times Email, pager, or cell phone message alerts1 Large message storage capacity Music on hold Non-blockable Caller ID Notification of caller's phone type & phone company Receive voice mail via WAV email1 Require passcode before the call is transferred Update "ring to" number online or via phone View call reports anytime on our web site Voice mail Your own promotional message on hold
Local Phone Service
No
Dedicated
No
Shared Use
No
Internet
No
VOIP
No
Commercial/Business Only
No
Wholesale Only
No
Featured
No
Pre-paid Cards
No
Cheapest Rate Per Min
3.90 cents per minute
Nationwide Coverage
Yes
Rates Available Online
Yes
Cheapest Monthly Fee
$9.99
Billing Increment
1 minute
Sells Bundles of Minutes
Yes
Unlimited Plans
Yes
Summary of Services Available
Voicemail Only ("Message Mate") Single Extension ("Follow me") Multiple Extensions ("Virtual Office")
Notes on Rates and Plans
All their plans have large bundle requirements. Bundles are used to get customers to sign up for more minutes than they need and should be avoided. Unlimited are also big traps. (You can tell because they won't transfer an existing number in for the 'unlimited' plan, because they want you to be trapped with them!)
Website Summary/Description
Plays a message, then accepts incoming voice mail messages. They also have Voice Mail, Non-blockable Caller ID, Large 200 Message Storage Capacity, Notification of caller's phone type & phone company.
Visited
159
HQ State
  • California
RespOrg ID(s)
EKL
RespOrg Trouble Number
323-817-3220
Customer Service Email
Customer Service Number
800-510-5500
Customer Service Hours
24/7
Wait-time to Reach Live Person
2 min
Menu Buttons to Reach Live Person
menu press 2 for customer rep
Telephone
800-510-5500
Address
P.O. Box 22500, San Diego, California, USA, 92192

Editor's Reviews

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Average user rating from: 1 user(s)

Overall rating: 
 
1.5
Customer Service:
 
1.0   (1)
Price:
 
2.0   (1)
Billing:
 
1.0   (1)
Ease Of Setup:
 
3.0   (1)
Reliability:
 
1.0   (1)
Attitude and Integrity:
 
1.0   (1)
 
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Always been one to avoid

Overall rating: 
 
1.5
Customer Service:
 
1.0
Price:
 
2.0
Billing:
 
1.0
Ease Of Setup:
 
3.0
Reliability:
 
1.0
Attitude and Integrity:
 
1.0
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Reviewed by Administrator
July 20, 2009
#1 Reviewer
Comments (0)
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2 of 2 people found the following review helpful

Phone People used to be called Toll Free Live. And I used to make fun of it because it was the only toll free service I ever saw that didn't have a toll free number listed anywhere. Then after while they did get one, but it always went straight to voicemail, which I thought was very funny, especially given their name, Toll Free LIVE!

The only thing worse than bad customer service is bad customer service on top of holding the customer hostage by their number. Their old terms of service used to say that the number was owned by the customer and could be transferred away. But when J2 bought them, they changed the terms of service to say that THEY OWN THE NUMBER, NOT THE CUSTOMER. So they essentially stole the ownership out from under thousands of customers with no notice, just by changing the fine print in the bottom of their terms of service.

After we started helping their customers transfer away and writing about their practices they added the ability to pay an additional fee and transfer away. They still try to hide that and make it as difficult as possible but it's not totally impossible any more. But I would still avoid any J2 company at all costs.

Bill Quimby

 
 
Questions To Provider (2)
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