Thank you for an excellent website. I’ve spent the week trying to visit every page and educate myself about toll-free. I wish I found you several years ago. I ordered my toll-free number through tollfreenumber.ORG (for some reason, they insist on capitalizing those last three letters!).
My experience with tollfreenumber.ORG has been that all they do is sell you the initial number. Opex Long Distance does my billing and handles all billing related questions. Should I leave well enough alone and just keep going with Opex, or should I try to remove my toll-free numbers from tollfreenumber.ORG and then re-establish them with Opex (or someone else you recommended) independently? Does tollfreenumber.ORG “own” your number or are you free to transfer it to another provider? I can’t find anything on their website and they haven’t returned my call. I have no problem with Opex’s service now. Just wondering.
Roger C. (sent via email)
They’re not an ORGanization
Yes, they do capitalize the .ORG (even on their smsgov.com site). And ironically it’s really not an organization at all. They’re essentially an affiliate
They’re not a Resporg
They’re not a resporg so they don’t actually have access into the sms database. They have to send your requests for vanity numbers to other phone companies. That’s why they can’t do searches live on their website and that’s also why take a couple days to activate a number for you, because they’re not really activating your number, they’re asking another phone company to do it.
They’re not a phone company or even a reseller.
They claim to be a world class provider of toll free service but they don’t provide any of it. They don’t even provide temporary service like we do before the number is transferred to the carrier. They just send the order to the company they sell. They’re just selling the service of a couple companies.
If they were providing the customer service and doing the billing they could at least be considered a Reseller. So what exactly do they do? They simply hide the actual provider and take your order and send it to another company. That doesn’t mean that the companies they sell are bad, but they’re still just selling you someone else’s phone service. Unfortunately though, you don’t get any choice with them and even worse, you don’t even know who you’re buying from.
They charge 80% more than we do for less
They charge $89 to get a vanity number versus our $49. There’s not too much more that needs to be added to that except to point out that they can’t get you numbers in Disconnect, or Premium numbers at all. You don’t get any free temporary service and it takes several days to activate.
If you’re already used tollfreenumber.org you don’t need to do anything because you’re not using them any more. They are still getting commissions on you but you’re not using them, you’re using the company they that sent your order to. Fortunately they can’t keep you from transferring away even if they wanted to, since they’re not the responsible organization or the phone company.
They’re not going to give you independent proof of ownership or talk about your ability to transfer the number because they don’t want you to transfer it. So you wind up with the same problem with them that you would with any other phone company, relying on the people who want to keep you there for your ability to transfer away. (I call that the Kids Guarding the Cookie Jar paradox.)
So in conclusion, if you buy something from an affiliate, that doesn’t make what you bought wrong. It’s just sad that this affiliate has to mislead people and pretend that they’re somehow more than they really are.