Onebox.com refuses to stop billing

Onebox can claim that it’s possible to transfer a number away from them IF it was transferred in. That may be technically true, but believe me, they do their best to make it as close to impossible as they can. You have to not only pay their “vindictive fee” to be able to leave, but you’ll have to jump through all kinds of hoops.

I saw this post today “One Box Inc Refusing to cancel account” at Ripoff Report, that shows how J2 made this customer jump through hoops just to leave. Imagine how much easier it is to require a customer to jump through hoops to release their toll free number.

After you’ve got all your customers using your toll free number and got it in all your advertising, don’t let Onebox hold you hostage. Get your number from an independent outside service that gives you proof of ownership and avoid companies that treat their customers this way, even if they want to leave.

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