What to do if your carrier says the request was rejected
One of the things that gets to me sometimes is phone companies that seem to automatically blame the other carrier and say that a transfer request was rejected even if they never put the request through. They tend to do this because the other carrier is usually as bureaucratic and hard to reach as they are and because they don’t want to admit that they’ve had the request for a week or two and haven’t even sent it to the releasing carrier yet. Fortunately we’re not bureaucratic or hard to reach. So if any phone company ever tells you that the number was rejected, you should call us with them on the phone. If you call us with them on the line, we can often clear it up. But if you call us after hanging up with them, you wind up being in the middle and it’s harder to sort it out than it is if you bring the two ends together.
Most phone companies look for any reason to reject an order and end up rejecting a high percent of requests. That’s why resporg forms always tell you to fill it out exactly the same as it appears on your phone bill and often request that you include a copy of your phone bill. We do things differently though. We’re not trying to hold onto our customers. We’re the only phone company that is trying to give away our customers and help them transfer to other companies as quickly as possible. So rather than looking for any excuse to reject a transfer request we look for any excuse to release a number. We can’t release a number if nothing matches up, but as long as something matches, whether it’s the company name, the address or the signor we know our customers want to transfer the number. That’s why it’s almost always false if a phone company tells you that it was rejected.
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Al Wone says:
April 17, 2008 at 7:09 pm
Bill,
Actually I’m trying to port the number to my own business account with Qwest, who has the RESPORG currently. At the moment they are saying that I am not the customer of record and will not yet take my LOA in order to move the number under my account. So with that I have a call in to customer service that I hope to have addressed by them no later than mid-day tomorrow. If for some reason they still refuse to complete the transfer what do you suggest?
Regards,
Al Wone
Bill Quimby (678 comments.) says:
April 17, 2008 at 11:41 pm
Al,
If they won’t do it I would recommend that you use the last page of the toll free manual. It’s a form for Powernet Global(PNG). The beauty of that is that they are a reseller of Qwest and it’ll still go through Qwest’s resporg dept. It’ll just cost you less.
The person you are talking to is just wrong. If they try to tell you again that you aren’t the customer of record, ask them how they know who the customer of record is. I wish there was a way to know who the customer of record was for a number on another phone company, but there isn’t. There’s no whois lookup and no way for them to know who the customer of record really is.
Bill Quimby