Trouble Shooting When Your Number Isn’t Working
There are a couple reasons why your number may not be working. I’ll outline some of the things you can do to correct or at least narrow down the cause. t’s also important to realize that since most of the issues relate to the free temporary service and it’s limitations, all of these issues will be eliminated as soon as you transfer your service to another carrier.
Regional issues
The regional routing can cause problems with both cell phones and voip phone services like Vonage because of their non-regional nature. Many cell phones are used outside their local area and like voip phones which are non-geographic by nature and are often routed differently than land lines. They aren’t always a problem so rather than preclude them I usually just suggest that customers try them and if there is a problem we can just change the ring to number to another number to confirm whether that was the problem or not.
Another even simpler cause is that you’re simply not calling from the same regional area as the ring to number is in. That may be because you were pointing the calls to an answering service or an office in another area than where you’re calling from or simply because you’re traveling. The simple solution to any aspect of this issue is just to get someone to call from the local calling area of the ring to number.
Human error
We all make mistakes. We don’t claim to be perfect and don’t require you to be either. If you made a mistake and entered an incorrect number or if you think we did, we will be happy to check and correct the situation immediately. Either of us could have translated the number incorrectly, or entered the wrong toll free or ring to number. The ironic part is that there’s actually a higher likelihood of finding a number available, when you enter the wrong number. We will simply do whatever it takes to correct the situation for you including changing the toll free number to any other number that is available if there was any error.
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Bill Quimby puts his name behind this service, and let me tell you, it is a fantastic one. I've used it twice so far and everything has gone exactly as he said it would. 
Toll free portability at TollFreeNumbers.com says:
April 24, 2008 at 12:54 am
[…] have a lot more information on how to transfer your number, trouble shooting 800 issues and what to do if the carrier says it was rejected. But this page is just answering the question […]