Should you List your Local Number too?

Should you list both your toll free number and your local number?

  • If you need callers from outside of North America to be able to call you should definitely include your local number. 

  • If it’s an ad where space is tight, I would only include your toll free number. 

  • In broadcast advertising or any advertising where you don’t dial with the number in front of you, never list both numbers.

  • If you have a really good vanity number, try not to include the local number or the digits unless absolutely necessary because it takes away from the use and memorability of your vanity number.

  • If your privacy is important you should definitely only list the toll free number. 

  • If you’re main concern is the cost of the incoming calls you can list the local number too and some people will call the local number

  • If you want to sound bigger and local all over the country just list your toll free number.

  • If you have multiple locations, don’t include local numbers.  Use just the toll free number and set up a routing or extension system for all locations.

To sum it up, I would probably list the local number with the toll free number on the contact us page of your website along with the toll free number. I would list just the toll free number on the rest of the site and most if not all advertising, unless there was a real compelling reason.

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