800# to an 800#?

Can I have one 800 number ring to another 800 number?

No you can’t point a toll free number to another toll free number. It’s kind of like dividing by zero. You can point it to the same local number the other toll free number points to, or you can transfer it to the same service that the other number is with and they can point it to the same place (even if they don’t give you a local number). This sometimes comes up in connection to toll free voicemail services, or a call center type service that only issued you a toll free number without a local number.

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    7 Comments »

    Jan says:
    October 2, 2007 at 2:47 am

    Actually, you can point a toll free to a toll free with the carrier. The problem comes in losing the data between the two toll free numbers. If you are trying to track your calls or terminate at a call center, they won’t have any statistics available. We’ve had a company do this for us before.

      admin says:
      October 2, 2007 at 8:27 am

      No, you can’t point a toll free number DIRECTLY to another toll free number, to be more exact. The only way it’s possible is to either forward a toll free number to a local number that you forward to the second toll free number or to use an enhanced voicemail service which essentially points the toll free number to a voicemail platform which then forwards the calls out to the second toll free number.

      Enhanced voicemail services can forward to a toll free number because it’s not actually pointing the toll free number directly to the second toll free number. Either way it has to go through an intermediary step because you can’t point a toll free number directly to another toll free number. The caller id information can be lost in this process because the caller id of the intermediary number may be sent to the secondary TF number.

        Jason (1 comments.) says:
        October 7, 2007 at 12:59 pm

        How about this… If my toll-free # rings to my local #, can I use my local #’s call-forwarding to receive ALL calls (local and toll-free) on another phone (cell, etc.) when I’m away? I’m guessing, yes, but please let me know. Thanks.

          admin says:
          October 7, 2007 at 5:35 pm

          Yes, any features that work on the local calls will work on the toll free calls. (ie. call forwarding, voicemail, roll overs, caller id etc)

            rita says:
            June 2, 2008 at 12:07 pm

            Is there an existing tariff that prohibits transfer of 800 toll free calls
            to another. I understand your logic,
            but where is it written?

              Bill Quimby (678 comments.) says:
              June 2, 2008 at 6:23 pm

              It’s not a rule, as much as just a fact of life. It’s just not physically possible to do, it’s not that we’re just not allowed to do it.

                fiona westby says:
                October 28, 2010 at 9:56 pm

                GREAT information!!
                hope you can help.

                so the call center will give me a free 800# and i will not pay for the calls on that 800#. But of course it will always be theirs. reading all this above i do not think there is a way around it. BUT, i want our own 800#, but without the monthly and per call cost – so if i allow the call center to register my 800 that should work right? hopefully they honor the same deal where they cover the call charges.

                thank you so much, great website and service.

                  1 ping

                  Calling your cell phone company is a mistake at TollFreeNumbers.com says:
                  January 4, 2009 at 12:14 am

                  [...] Any phone company can send the calls to any local number. Otherwise your phone probably wouldn’t be very good if only customers who use that same company could call you. Any company can send local calls to your local phone company and any company can send toll free calls there too. To any non-toll free number (the only restriction is that you can’t point a toll free number to another toll free number). [...]

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