Try the Soft Approach

If it’s in Disconnect, never mention the word sell.  You’re just asking them to “waive the disconnect period,” so it can be reused.  It’s easy to blame it on the inefficiency and bureaucracy of big phone companies.  Everyone believes and can relate to that.  Blame it on inefficient and stupid phone companies and give them a nice thank you.  I like to send gift certificates for a restaurant because everyone loves food. 

Don’t be surprised if they don’t think they ever had it.  Toll free numbers are invisible and customers don’t usually know every number they have in a large organization.  Even a small business owner doesn’t look at their phone bill very carefully.

If you posture it as just waiving the disconnect period it’s a lot easier to agree to than to “sell” their number. You don’t have to set a “price” if you’re not buying the number and they don’t feel like they’re really giving anything up that way either.  If the number’s not disconnected at least when you dial it, you probably can’t use this approach and you’ll have to do a regular negotiation.

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