Contacting the customer

The first question to ask when you call someone about their number isn’t anything about their number, or who to talk to.  The first question you should ask unless you already know, is what is their website.  That is an easy question for anyone to answer and it gives you access to a lot more information than anything else you could ask.  Their website will tell you if that number is one of their main phone numbers as well as how big they are and what they do. 

Be careful if a disconnected number is relevant to the owners business, because you don’t want them to decide they need it and just reactivate it.  It’s also very important not to sound too desperate or like it’s so important that you’ll pay a lot more for it.  That’s also why you want to take your time, to some degree, in this process and not rush.

Sometimes just finding the right person within a large organization can be a pain, too.  Start by asking the receptionist for his or her help.  Try to reach the corporate office receptionist if possible, not someone in customer service because they may be trained and able to help on regular customer service things, but they probably don’t even know who the right person to talk to is, let alone have the power to connect you.  There’s no certain title to look for.  It’s more a function of whoever will deal with it for you.  You also have to realize that this isn’t a priority for them.  So try not to contact a retail chain in their holiday rush or a resort in their peak season.

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    1 Comment »

    Brooke Lawler says:
    May 20, 2010 at 11:31 pm

    Do you contact the customer to try to negotiate with them for the number?

      1 ping

      How to pursue 800 numbers that arent available at TollFreeNumbers.com says:
      January 4, 2009 at 6:11 pm

      [...] Once you’ve got the customer information you’ll have to research them and find the best way to approach them and sometimes even to track them down a little further if they’ve moved or gone out of [...]

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