We used 1shoppingcart.com for several years (over 30,000 orders) and our have loved and used all of their features to build our business. However, in the past year or so, they simply had too many major outages, over charged customers and simply lost orders to stay with them. But even worse than the technical problems we had with them was the attitude of their technical support, which consistently blamed everyone else and their management which literally attacked us (shutting us down with no notice or access to any of our customer information) for daring to tell anyone about our honest experience. This isn’t designed to attack or hurt them, but is simply our honest experience with 1shoppingcart.com.

1ShoppingCart.com is history.

1ShoppingCart.com is history.

If you’ve purchased anything in the last two or three days you’ll notice that we have a new (and improved) shopping cart. I started with 1ShoppingCart almost 4 years ago when I started my own resporg and changed the focus of my business from a toll free consulting service to a more mainstream Toll Free Search Engine. 30,000 customers later, they allowed us to grow from $2,000 a month in 2004 to a million dollar a year business in 2008, so this isn’t easy to write, but someone has to tell the world about how many problems there is with their system and how they’ve literally attacked their own customers to try and keep people silent.

During the past year or so, they simply had way too many major outages, issues over charging customers and simply lost too many orders to stay with them. But even worse than the technical problems was the way they blamed everyone else, from the customers, to their browsers to us for things that were obviously their fault. They simply didn’t care, unless you wrote something about it, in which case they attack you full force. It’s important to mention that we’re not selling or promoting anything at all. We’re simply sharing our own experience with 1shoppingcart.com with the rest of the web at large. I say that because I’m going to be putting up several posts about our experience in a section specifically for our 1shoppingcart.com story.

There’s a saying that goes: “All that is necessary for the triumph of evil is that good men do nothing‿ and if honest people don’t say something about companies that really mess up, how would anyone ever find a good service or why would companies even care about doing a good job? Not only am I not doing this to sell anything, but I’ll probably have significant negative fall out from just sharing my honest experience. That’s because unfortunately companies that hurt their own customers, are often more than willing to hurt anyone that speaks out.

But they don’t realize that I’ve built my business sharing my honest experience and I’m going to do that no matter how many lawyers they threaten me with or what they do. The world (or at least anyone considering their service) needs to know what they’ve done!

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