Experience matters, but not as much as Integrity
Tollfreenumber.org had an interesting post yesterday on their blog, that I thought was worth elaborating on. It was titled Experience Matters With Toll Free Providers, which I thought was very ironic considering the record of tollfreenumber.org. I’ve written about Tollfreenumber.org lying about or at least clearly exaggerates their experience.
The article makes three points, Fiber Optics, Ownership of Numbers and Variety of Options.
First of all there is no such thing as a Fiber Optic toll free number or fiber optic toll free service, any more than there is “Fiber Optic Call Forwarding.” Fiber Optic refers to the physical line and toll free numbers don’t have any physical line. A toll free number just forwards the calls to another local number. It’s kind of like saying that you have a Windows Domain Name or a Linux domain name. The domain name might point to a windows server or a linux server, but the domain name certainly isn’t windows or linux.
I do agree that Ownership of your toll free number is certainly very important. We are the only company they provides independent proof of ownership. Tollfreenumber.org is NOT a resporg and can’t get toll free numbers out of the spare pool themselves. They don’t give you a Toll Free Birth Certificate™ or anything like that because when you’re SELLING the toll free service you obviously want to keep customers with the service you’re selling as long as possible, not empower your customers to go to any other service. Look closely at the wording of their article and you’ll see that their idea of ownership seems to mean being able to change locations or changing the ring to number, not changing phone companies. I wonder why that is…
The third point about a variety of options is valid. But their idea of a variety of options and our idea of a variety is apparently a little different. Tollfreenumber.org is basically a affiliate, selling the services of about three main companies. So you can have a variety of options as long as you pick one of the three companies that give them their commissions. At TollFreeNumbers.com we give you a couple good options to make it easy, but we help you transfer your number to literally ANY phone company you want for the service.
Unfortunately there’s no one company that’s the best for everyone no matter what the salesperson trying to sell you that service wants you to believe. The bottom line is that you can’t be an independent “Fee Only” financial planner and also be pushing the financial products of one or two companies, and you can’t protect a customer’s right to change phone companies if you’re just an affiliate, selling another company’s service with an incentive to keep them there as long as possible. This isn’t going to earn me many friends but I think it’s more important to be honest than to say things just to try to sell your service.
Unfortunately it looks like tollfreenumber.org isn’t actually offering much of the three things they say are important, because there is no Fiber Optic toll free service, they don’t provide independent proof of ownership or want anyone to leave the company that they are selling, and they don’t have that big of a variety.
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Bill Quimby (678 comments.) says:
January 20, 2010 at 8:00 pm
On the Fiber Optic Toll Free point above, just ask yourself if you got one of their toll free numbers and forwarded the calls to your cell phone would that make your cell phone fiber optic since they called your 800 number? A toll free number isn’t a physical line so it depends on what the physical line you forward it to uses, not the toll free number.
Fiber Optic Toll Free is pure fantasy and only shows you that the people who say it are either stupid or think their readers are stupid. Actually I guess they’re just willing to say anything regardless of the truth, just to SELL YOU. Hence the reference to Integrity in the title. I think that’s what they’re missing.
Bill Quimby