The real reason toll free numbers were invented

cat gor your tongue?Did you know that the real reason toll free numbers were invented so that big companies could leave people on hold for longer periods of time. That’s right, big companies understand that it costs more to hire enough people to answer the phone right away, than it does to pay for the cost of the call so they can leave people on hold for a little while.

Along the way, they found out that there are a lot of other benefits to toll free numbers even beyond the fact that they’re free for the caller, but that’s why they were started back on May 2nd, 1967 by AT&T

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