Regular phone companies allow you to give them requests over the phone. They take a while and get back to you and just to tell you they’re not available and then lather, rinse and repeat, over and over again until you get fed up with the process and just give up and accept a random number. It’s no wonder the regular phone companies often don’t even bother to look after while and can’t get anyone good numbers hardly at all, any more. Their system was set up and worked when there were lots of numbers and nobody cared what number they got. But today that system is simply broken and they don’t want to admit it.

We’ve used the internet to empower the customer, by giving them access to better look up tools themselves (plus we also empower them to pick whatever carrier they want too). And our lookup tools find better 800 numbers available than any other phone company or website. But to use the internet (or email) like a telephone simply sending specific requests back and forth via email for such to do manually is kind of like ignoring your tools so you can use the broken old phone company system. Asking us to enter them into the lookup form for you and then to copy the results into an email so that they can open their email instead of having to go to a webpage sounds simple enough but it’s a poor use of not only our time, but yours as well – because what you could have done in a couple minutes now takes an hour of back and forth spread over almost a week.

The reason we don’t do individual queries is because the first thing people think of is NEVER available and then you come back with more and so on and so on. And before you know it, 5 days later we’ve spent over an hour of our time going back and forth to do what you could ave done in five minutes yourself. Filtering everything throgh us doesn’t improve the availability because we are just entering it into the same lookup right on our website too. It just wastes time for both of us and slows you down to a crawl. That’s basically how the regular phone companies do it and that has a horrible success rate.

Most of the people that send us specific requests directly just do it themselves after we explain it. They wind up doing multiple queries and are impressed with our tools and system. They do more and more queries until they find something available that works and are happy. It’s only the really stubborn ones that insist that if I don’t exactly do what they asked for, despite how pointless or inappropriate that ultimately may be, then we must be jerks and are providing poor customer service.

They wouldn’t email GoDaddy or a domain name registrar and ask them to check some domain names and email you the results. That would obviously be stupid. They wouldn’t email Google and expect them to enter their query manually and email the results back. That would be pointless. We’re obviously tiny compared to Google, but we are definitely the leading Internet Search Engine (if not the only one) for vanity 800 numbers. We try to be more personable and available but if we tried to do this for everyone, not only would we get fewer numbers for customers but we’d have no time for anything else. So it’s not only pointless to ask us to do the lookups for you, but it could ultimately bring the business to a crawl.

So for all these reasons, we do sometimes have to refer customers back to our website and the right tools to do what they’re trying to do. This isn’t brushing you off and we’re not doing this because we don’t care about your request. We’re simply trying to show you how easy it is to fish for yourself rather than give you a fish. You’ll enjoy the process much more, find better numbers and be more comfortable with the outcome that way. We have a system for a reason and have just learned that it’s counter productive to do too much for people. We are sometimes overwhelmed with emails and may be unable to respond quickly. We honestly love helping people get great numbers. But making you wait for us every time to do something so easy to do for yourself ultimately isn’t the solution you might think that it is.

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