Transfer requests are always sent to the releasing company via fax or email. Most companies will reject a request if absolutely everything doesn’t match up exactly. The most common reason for rejection is name and address mismatch. That’s also the reason most phone companies request a copy of your phone bill (or in our case the Birth Certificate). This helps to verify everything and often make the requests go through more quickly, but it’s not actually a requirement, although many representatives think that it is or have been told that it is.

Processing transfer requests is a nuisance at most phone companies and means they’re losing a customer which they don’t like to do, so they drag their feet and reject as many as possible. We have a very different attitude toward releases. We’re not losing a customer because this was the reason we got the number for them in the first place. We’re completing the process and it’s part of the reason customers came to us in the first place.

We make Transfer Requests a Priority

We don’t require everything to match perfectly. We just require enough information to match to be comfortable that we’re releasing the number for the right customer. If nothing matches, we simply call and/or email the customer. It’s usually because they were putting it in their brother’s company name or because they got it for one of their clients. So a phone call to check with the original customer before rejecting it, often actually saves us and everyone time and clears it up so we can go ahead and release it.

By the way, we also process transfer requests faster than anyone else, anywhere! We process transfer requests the same day we get the request. We make them a priority, even above new customer activations. Most other phone companies know us and recognize our Toll Free Birth Certificate™ and know we process transfer requests faster than anyone. And although the representative you talk to on the phone might not know us as well, many of the people in most 800 departments know us by name. We release a lot of numbers!

What to do if they say We Rejected It

Rejections are always done via fax or email, the same way that the transfer request is sent to us. So if you didn’t get a call and they don’t have anything in writing from us saying why it was rejected don’t believe anyone telling you it was rejected. The truth is that we can’t tell where a transfer is, in the process if we haven’t gotten it from the releasing company, and the representatives that talk to the customer certainly can’t tell where it is either. They are almost always just assuming it was rejected because it hasn’t been completed. In some cases it has been released but they just haven’t finished setting it up on their end yet, but they may still say it was rejected. I think part of the reason they always assume it was rejected is because other companies reject so many.

If a phone company tells you a number from us was rejected and you didn’t get a phone call from us, simply ask them WHY it was rejected and ask who exactly rejected it. We can’t reject a number without giving a reason and the only people that process transfer requests are Bill and Rosemary. You’ll probably be able to tell just by the way they respond and the dancing they start doing, that they’re just making it up.

If you really want to push a little more, ask them if they’d be able to hold on for a minute while you get the person who processes the requests at TollFreeNumbers.com on the phone to see if they rejected it and why. How the representative responds when you say that will tell you a LOT about whether they’re trying to help you or trying to make excuses. If they start dancing franticly and or don’t want to wait while you call us, they were lying. If they’re really on your side and trying to help you they will be glad to talk with us and help you get the number transferred.

We’re here to Help You!

We want to release your number as quickly as possible. We need to make sure your phone company is ready for it, because they need to have it attached to your account and programmed properly. We don’t just want to release your number, we want to make sure it doesn’t get lost or given out to anyone else and is set up properly for you. If you have any other questions about this post them here and/or give us a call at 1-800 MARKETER and we’ll be glad to help you any way we can.

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