When is a Toll Free Service not a Toll Free Service?

The answer is when you want to transfer your 800 numbers to another carrier. Then you may be suddenly told that it’s not your number, it’s THEIRS!

Someone recently complained at complaintsboard.com that PhonePeople is holding their number hostage. Here’s the PhonePeople response:

stealing your toll free number with technicalities

Now read the description and keywords from their home page which very clearly show that they’re trying to portray their service as a “Toll Free Service”.

PhonePeople claims they provide a hosted pbx service, which we sometimes refer to as an enhanced voicemail service. They only do that when you want to transfer your toll free number away so that they can claim that they’re officially the end user of the number and not providing “toll free service”.

Talk about Misleading!

Their website is clearly designed to portray themselves as a provider of toll free numbers and toll free service. So to claim in Paragraph 21 that they don’t provide toll free numbers, and that they are the end user and owner of the number is clearly legal BS just to allow them to hold their customer’s hostage by their numbers.

Once you advertise a toll free number and put it in print everywhere being told that you don’t own it and can’t use it anywhere else but with them is like having a gun pointed at your head. The FCC says toll free numbers are portable but PhonePeople (and their sister j2 company, Onebox) decided that portability somehow doesn’t apply to them.

Related posts:

PhonePeople holds customers hostage at TollFreeNumbers.com
Why is ownership of your toll free number so Important?
j2 doesn’t want me to tell people what they’re doing
Big Companies behaving badly

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