Recognizing calls from an 800 number

Recognizing calls from an 800 number.There are basically 4 different ways that you can differentiate or recognize calls from your 800 number as opposed to calls to your local number. With regular toll free service a call to your toll free number gets forwarded to the ring to number and everything works the exact same as if they dialed your local number directly, in terms of the ring, voicemail, call forwarding, hunting and caller ID, etc. If you need to be able to know when a call is coming from your toll free number as opposed to your local number you will need to use one of the following 4 options.


Caller ID is the simplest way

I hear you saying but I don’t know the numbers of the people that are going to be calling my toll free number. That’s right, but you do know the numbers of 95% of the people that call your cell phone. You probably already have them programmed in so their name shows up and you may even have a different ring for them too. So if you point your toll free number to your cell phone you can just assume that callers that aren’t programmed in are to your cell phone are probably calling from the toll free number.

This is usually the easiest solution and if it allows you to put off having a regular land line for your business for the first few months, that alone will probably save you much more than the cost of getting the toll free number.

Get a distinctive ring line from your local phone company

Your local phone company can give you a distinctive ring service which will make your phone ring differently when people call that second number. Don’t give out the second number but point your toll free number to it. Then when people dial the toll free number you’ll always hear the distinctive European sounding ring-ring. This only costs a few bucks per month from your local phone company.

Use an Enhanced Voicemail Service that announces calls

Another easy way to accomplish this is to use almost any of the enhanced voicemail services. Most of them have a feature called Call Announce. When a call is forwarded to you in most enhanced voicemail systems, a computerized voice will announce the call for you and ask what you would like to do with it… Answer it (to be connected live), Send it to voicemail, Forwarded it to someone else, Return to the que, etc. while the customer is on hold. This feature is sometimes called Whisper or if it prompts them for their name it may also be called Call Screening since you would know who they say is calling when you decide to accept it or not. This makes it very easy to tell when it’s a call from your toll free number because you don’t have to use your business voice unless you press the button to accept it after you hear the voice.

Some services like Kall8 (one of the enhanced voicemail services) can also tell you the number the caller dialed instead of the callers phone number in the caller ID. This could be an additional way to tell a toll free call from a call to your local number.

Get a Separate Line

Of course you can always get a separate line. Many services allow you to have a second line very inexpensively.

It’s also important to point out that you might start out by simply using the first option, with caller id on your cell phone and then switch to the second option, using distinctive ring on the local line once you get things going. Then when your business starts to grow and you begin working with more people, many companies switch to an enhanced voicemail service to create a virtual office. Then if you ultimately do get a full office you might graduate to the last option with your own pbx phone system and/or a receptionist.

It’s important to realize that your needs can change and just because you pick on of these options, doesn’t mean that you can’t use any of the others later on. The whole point of our service is to guarantee you flexibility.

We understand that it can be very important to keep things separate when you’re running two separate businesses, or if you’re starting a new venture on the side and there are definitely some good ways to do what you need to do. I hope this is helpful but if you have any questions you can of course call 1-800 MARKETER for more or email Bill Quimby at billquimby@billquimby.net.

UPDATE: Another way I just found.

Kall8.com offers an option to have your toll free number show up on the caller ID instead of the caller. This way you can tell on any phone that shows caller id, if it’s coming from your toll free number and a business call.

    1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
    Loading ... Loading ...

    1 Comment »

    Bill Quimby (666 comments.) says:
    December 15, 2008 at 1:35 am

    When I say calls coming from an 800 number, I’m not referring to calls that show an 800 number in the caller ID. That is usually a telemarketer. I’m referring to how to recognize callers who dial your 800 number and get forwarded to your local number as opposed to people who dial your regular local number.

    Bill

      1 ping

      Pointing your 800 number to your cell phone can save you money at TollFreeNumbers.com says:
      January 4, 2009 at 12:45 am

      [...] are 3 more ways to recognize calls from your 800 number if that’s important but using your cell phone and the Caller ID is the simplest way. (No [...]

        RSS feed for comments on this post. TrackBack URL

        Leave a comment

        Random Testimonials

        Testimonial 860 out of 1983

        Just a short note to let you know that getting a Vanity 800 number was very easy to do with your company. So far, everything is working as planned. Our website is not up and running yet, but we do anticipate the vanity number helping out a lot.

        Dave Kopke, President
        kopkehomestore



        Testimonial 110 out of 1983

        You are doing a great job. thanks for your services. Everything was very easy and understandable and i was nice that we were actually able to talk to Bill himself. We are happy and this will not be the last time we call you.

        mike graham
        route 9 carpet



        Testimonial 57 out of 1983

        Its not often that I run across a company that delivers EVERYTHING it promises. Bill Quimby and his company www.TollFreeNumbers.com gave even more. In addition to having me up and running in a matter of minutes, Bill also spoke to me personally, and included additional cost saving ideas for using my 800 number. They certainly have earned my business and I wholeheartedly recommend this service to everyone.

        David S. Thompson
        Senior Loan Officer
        New Jersey Home Funding



        Testimonial 1979 out of 1983

        You guys have been a pleasure to work with. I especially appreciate the prompt and open communication. The response to my phone inquiries has been great.

        John Payne
        Transforming product ideas into commercial reality

        JCPenterprises.biz



        Testimonial 1784 out of 1983

        AIA Literary AgencyBill is fantastic. He was available to answer all my questions and guided me through the entire process...and he even answered my call at 7:30pm on a Friday night...thanks Bill!!!

        Rod Peters
        Artist Icon Agency, LLC



        Testimonial 910 out of 1983

        I am thrilled with the efficiency and selection of available numbers! You're brilliant! Your site made it easy to wade through the process and I am so grateful I found you! Thank you so much - it took me longer to pick the number (so many great numbers available) than it did to activate the number that I chose.

        Julia August
        MyBible Publications



        Testimonial 21 out of 1983

        We searched for hours and it seemed like everything was taken. We couldn't find anything that worked for our business but you came up with some amazing "1-800" options. We love the one you got us, 1-800 TRIM KING and have had a lot of customers compliment us on it. I would recommend you to anyone!

        Jonathan Klein



        Testimonial 362 out of 1983

        Thanks for being so good it makes me wonder what I might have came up with if I had read your book before the creation of www.1888MrProBuyer.com & www.1888SirSolutions.com.

        Wilson Collazo



        Testimonial 33 out of 1983

        The right number can really make a business and the number you got us speaks for itself. You're definitely the toll free king! Thanks for all your help in getting 1-800 TRANSLATE.

        Ken Clark
        1-800-TRANSLATE.com



        Testimonial 1600 out of 1983

        mortgage brokerage firm
        Your website makes getting a toll free number so easy...even for a first time user.

        Frank Oberle
        OptionFinancial.com



        UGG Online Cheap jimmy choo Canada Goose Gloves http://www.pasolinimedellin.com/cine/ Moncler Vests Outlet Moncler Jackets Outlet Moncler Coats Outlet Moncler Men Jackets Outlet Christian Louboutin Pumps Jimmy Choo Shoes Christian Louboutin Pumps sale