The Initial Research to track down an 800 Number

tracking down the owner of an 800 number When you’re trying to track down the owner of a toll free number the first thing you can try because it’s the easiest, is just to call the toll free number. If it goes through to someone, then you just need to find out who to talk to. If it doesn’t go through to anyone it’s a little harder to track down the customer.

The first thing to do if it doesn’t go through is of course to Google the number with quotations. I usually find that Google has information on about 25 to 30% of the toll free numbers. One of the things we’re working on is building a historical database of all of the Google results since that can often help to locate the company even after they’re gone and even after their website is gone too, if you have the old search results.

You can also check AT&T’s, or although they don’t a very high percent of numbers listed. And just because you can’t find any references to it doesn’t mean it’s in not in use, or that whoever has it will give it up. The next step if the number doesn’t go through and you can’t find anything via these searches is to go through the phone company responsible for the number. The phone company is often the only ones that have the customer information.

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    1 Comment »

    Bill Quimby (666 comments.) says:
    March 4, 2009 at 12:41 am

    I had someone today say that they Googled the number, and it didn’t show up so it must be disconnected. I had to laugh a little and wonder how putting a toll free number onto the internet activated it or kept it active.

    I didn’t think about it until afterwards but I should have told him if Google was the authority on 800 numbers, to ask Google to activate it for you. That would have been too snotty to say to most people but it does kind of illustrate the point that Google may be an interesting indicator but it’s not the authority on toll free numbers.


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      Digging Deeper Simplified at says:
      December 30, 2008 at 8:43 am

      [...] If you can’t find the customer by dialing the Number or Googling the 800 number then you’ll need to looking up the phone company responsible for [...]

        How to pursue 800 numbers that arent available at says:
        January 4, 2009 at 6:11 pm

        [...] If you can’t find the customer by dialing the Number or Googling the 800 number then you’ll need to looking up the phone company responsible for [...]

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