Backorder Cancelation Policy
Our backorder cancelation policy has always been that the customer can cancel backorders up until the date they come out of the disconnect process and we’re able to get them. We’ve had to clarify that until the date it comes out, means by the business day BEFORE it comes out.
We’ve had customers request to cancel a backorder after 5pm on the day it comes out, or Saturday for numbers coming out on the following day on a holiday weekend. It obviously takes some time to undo the process to try to get a number, and we have to have time to get and process the cancellation.
The bottom line is that if we’re able to cancel a backorder, even at the last minute we will. But if you want to be sure that you’re cancelling it in time you have to cancel it by the business day BEFORE it comes out.
Begging & Pleading Changes the Cancellation Requirements
Recently the competition for good numbers has increased to the point that you simply can’t just wait for them to drop and race to catch them. You’ve also got to try to get them before they drop too. This is why we developed what we call the begging and pleading letter process. We ask customers to write a short letter, “begging and pleading” for the number along with a Resporg Change Form, and we send this to the phone company in the last week or two before they drop out of the aging process. This can help increase your odds of getting a number, but it also means we are starting to work on your number sooner too. So the deadline for cancelling it has to be sooner as well.
We obviously stop trying to get a number as soon as we get the request from the customer. However, if we’ve already gotten the number or if the company subsequently releases the number because of your request, we’ve already done the work and obviously can’t cancel it. So if you sent in a begging and pleading letter and/or a Resporg Change Form, you have to cancel it at least a week before the end of the aging process to be safe. We’ll honestly try to cancel a backorder if we receive it after that, but we simply may not be able to any more.
Repeat Cancellations and/or Abusing the System
If a customer is continuously cancelling backorders at the last minute or appears to be abusing the policies, their requests may be given a lower priority. This obviously requires real judgment. But if someone has a track record of dropping backorders at the last minute and we receive a backorder from them for a number right before someone else, we may give the second customer the backorder if we feel there’s a significant chance the first customer is going to cancel their backorder. This isn’t because we are playing favorites or being unfair, but because we’re ultimately trying to fair to everyone.
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