Releasing & Protecting your #
At TollFreeNumbers.com we try to do a better job of releasing toll free numbers, or processing the transfer requests than anyone else in the industry. Most other phone companies drag their feet but we put a higher priority on this than even new orders and usually process all requests the same day we receive them, usually within a couple hours. We also release them in real time when carriers call and ask us to. That’s because it’s really the whole idea of our service is to bring the number to another carrier for the ongoing service.
We also have to protect our customers more than most other carriers. Our customers come to us to get numbers that are very important to them and they are often very valuable. So we have to protect our customer’s numbers, and even the identity of our customers. We don’t give out the customer information in any form without their consent.
We also don’t allow other phone companies to yank numbers from us without providing an appropriate resporg change form or the correct customer information. Our customers give us the authority to yank numbers back if they are taken without verifying that they were taken by the correct party. We are very quick to release numbers but we also can’t allow any numbers to be taken without providing the appropriate information to us.
I just thought I’d mention this because we had a phone company yank a number from us yesterday and we are happy to release them asap, but can’t allow anyone to simply take numbers without being able to confirm that they are being taken appropriately. Most of the time if the name doesn’t match, there is a valid reason and with some communication it can easily be resolved. But we are also here to protect our customers numbers so please respect that and we’ll be happy to work with you as much as possible.
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Faxnc (2 comments.) says:
April 10, 2008 at 9:24 am
Actually Reserving a Number in your website Does Not Work!!!!!!
My business Partner and I Reserve a few Numbers, we decided on 2 of your numbers, One of them I reserved 5 days ago and got confirmation, yesterday my Business partner when in your website and bought the 2 numbers, including the one that I had RESERVED!!!!!! Luckily no one had bought it.
Mike
Bill Quimby (201 comments.) says:
April 10, 2008 at 12:15 pm
Mike,
Actually we manually review the orders where the email doesn’t match exactly and he had the same domain name (mobilexray.biz) as you do so we let it go through because he’s obviously connected to you.
If you reserve a number and then go back 30 seconds later it will say it’s NOT available. Reservations do work, maybe they just work better than you realized. Why would someone that’s obviously in the same small organization be paying for a reservation if they weren’t connected to you?
Bill
Faxnc (2 comments.) says:
April 10, 2008 at 1:44 pm
I’m glad you manually review the process, but, you really do not know what goes on on the other side, It could being one employee stealing the idea from another employee in the same domain, anyway the important thing is you got your money and I got my numbers.
Mike
Bill Quimby (201 comments.) says:
April 10, 2008 at 2:14 pm
How many times do you think it’s someone “stealing” a number from someone else in their company versus just getting the backorders or an assistant to pay for it? I would guess that stealing is much less than 1 percent because we’ve had hundreds, (maybe over a thousand?) numbers activated by someone else in an organization and never had anyone else in the same organization stealing it.
And even if they did all you would have to do is complain because the number is still on our service so we can adjust it if necessary. It’s not like they’ve really left or gone anywhere with it. We can get it back even if we’ve released it if we really have to.
I think the biggest reason that doesn’t happen is that the person doing the reservation is really the only person that knows what number they reserved unless they tell someone.
There are security issues with changing ring to numbers and releasing numbers to other companies, but that really isn’t much of an issue on reservations the way you’re assuming it could be. At least not in our experience with the past 20,000 numbers we’ve done over the past two and a half years.
Bill