I’m sorry I can’t answer you because…

I really want to help everyone.  But we’re not the Psychic Phone Network, and when they (intentionally?) remove the previous communication from their email response it make it impossible for us to respond properly.  It’s even worse when they refer to the previous communication! 

I realize they don’t mean to be difficult or rude.  I guess they just don’t realize how many people we talk to about the same issues.  They have no trouble understanding what they’re responding too because they weren’t asking very many questions about toll free service.  But for us, they’re all about that and often with the same questions.

Sometimes I wish I could just write back “Yes, sure.” or whatever as the answer to their question and remove the question so they would have to ask what I was replying to.  Then I wouldn’t have to say anything because they would see how difficult that makes it to communicate.

But like my mom always said, “Two wrongs don’t make a right.”  It’s also wrong to be rude back to people, even if you’re doing it to show them how it feels.

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