We’re a small business and we like it that way
We really don’t want to be a big company. We’re in an industry filled with big companies that do a lousy job at actually helping the customer. We know our niche and are the best in the country at what we do, and we definitely don’t have a “Big Company” attitude. It’s not the fault of big companies. It’s just that, as you get bigger and bigger, you need more and more administration and support, and it becomes harder and harder to provide the level of service, support, and training you did to get big.
There’s a tendency for large companies to try to be everything to everybody, but in the end they usually wind up being the best at nothing. People always ask us why we don’t provide the ongoing service to customers because we’d make more money. We know that’s true because there is a lot more money in providing the ongoing service than there is in just finding the customer the best 800 number. But, then we’d need more administration, more bureaucracy, and probably even have to hire those same people in India.
Our goal is to provide a system that empowers you
That’s also why we don’t do the searches for people over the phone or take orders over the phone. It’s not that we don’t want to help people but that it’s really more helpful to show them how to do a search than to do the search for them. Because after we do one search then they think they have to do all of the searches through us personally. And since most customers do several dozen searches before they decide on the number they want, going back and forth with us dozens of times would take days or weeks to do via email. Our goal is to provide you with the best tools that empower you to search as much as you want and to find the best possible numbers for as many people as possible.
So if you call us, you won’t get anyone in India or even voicemail. You’ll almost always speak directly to either Bill, Rita or Gloria and get the opposite of ‘big company’ service. We don’t do the searches for you or take the orders over the phone or do the things you can do yourself, but we are much more accessible than any big company and we can definitely help you.
We set the standard for customer service in an industry run by big companies that have all gotten too big to provide that small company feeling. And if you hear Bill’s kids in the background or Rita’s bird, we apologize but we’re real people with real families and are building this business as a part of our lives, not in some cubical in a big company during business hours. We really enjoy this crazy business and look forward to reminding you what customer service was supposed to be.
(2 votes, average: 4.00 out of 5)
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You only pay for Results! at TollFreeNumbers.com says:
September 29, 2008 at 7:02 am
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