Calling your cell phone company is a mistake

Don't Call your Cell Phone Company for an 800 number

Many people make the mistake of calling their cell phone company and asking them about toll free service. The cell phone representative usually looks at them like they have three heads because they don’t have a clue about toll free service and they usually say it just can’t be done.

The truth is of course they can, but it costs them a little bit more and their goal is to sell more phone lines. They also want to make you think you have to stay with them for everything. Plus the entry level representative you talk to at most local phone companies really doesn’t know that much about toll free service and doesn’t want you to look bad. So they usually just say it can’t be done instead of they don’t know how or that their company won’t do it.

The good news is that you have a choice

You don't have to use your cell phone company to send toll free calls to your cell phone

You don’t need to use the company that provides your phone line to get the toll free calls to your phone line. This is one of the common toll free mistakes that people make, thinking they have to get their toll free service from the same company that provides their physical line. Not only do they not have to get their toll free service from their local phone company, they are usually one of the worst options, being more expensive, harder to work with and more restrictive.

Any phone company can send the calls to any local number. Otherwise your phone probably wouldn’t be very good if only customers who use that same company could call you. Any company can send local calls to your local phone company and any company can send toll free calls there too. To any non-toll free number (the only restriction is that you can’t point a toll free number to another toll free number).

That means if the company providing your local number or phone line doesn’t want to provide toll free service or is just clueless, you have a choice! And your ability to change toll free service companies is more important than most people realize or the company selling you service wants you to believe because that’s what keeps them honest.

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    2 Comments »

    Ed says:
    April 25, 2009 at 11:48 am

    Can a toll free number be transferred to a pay-per-minute cell phone number, such as those provided by Net10?

    E

      Bill Quimby (510 comments.) says:
      April 25, 2009 at 4:34 pm

      Hi Ed,

      Yes, a toll free number can be pointed to any local phone number or cell phone number, including a pay-per-minute cell phone number. Some companies don’t WANT to go to cell phones because it cost them more and they don’t get any outbound long distance or very much volume but it’s not that they really CAN’T do it. But we’ll give you a couple good companies that can do a good job of that.

      Bill

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        Calling your cell phone company is a mistake at TollFreeNumbers.com says:
        January 5, 2009 at 8:16 am

        […] your 800 number to your cell phone can save you money3 Reasons why they won’t go to a cell phoneCalling your cell phone company is a mistakeSimplified :-)testToll Free Voicemail FeaturesUnderstanding the difference between Milk and […]

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