1shoppingcart Tech support just denies the problem
This was originally posted Sep 16, 2008 @ 16:45 at 1shoppingcartsucks.wordpress.com
I can’t even begin to tell you how frustrating it is to have so many customers calling you all day long saying that they can’t use your order form that you have to go and write up instructions to tell people to fax or email you the form with the order information because the shopping cart won’t work for them. That’s not the worst part, the worst and most frustrating thing is how the technical support people simply deny that anyone else is having any problem as if I’m just making it all up!
I think someone should explain to “Tom” that even though he is in technical support he needs to understand a little bit about customer service and that he should really try to empathize with their customers, not act like there’s nothing wrong. I have the faxes and emails from customers to prove that there’s an error. I don’t believe that I’m the only customer that’s hearing people have problems with their shopping cart any more than I believe that they just shut their whole business down yesterday for 7 hours for “maintenance.”
Someone needs to tell them that this isn’t the 80s any more when you could just send out a spokesperson or a memo and pretend that nothing is wrong. And you can’t treat customers this way or they will post things about you that will be hard to hide. Your customers can communicate and acting like your customers are the problem and pretending that problems don’t exist are both very bad for business.
I’ll put in a trouble ticket and show their response here as well.
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